Archive by Author
22
Jun

6 Ways to Build Loyal Customers

Statistics show that, on average, U.S. companies lose half of their customers every five years. HALF! It’s true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business and keeping them happy should be your highest priority. Here are six ways to make sure your customers […]

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05
Jun

3 Things Every Successful Person Does

What does it take to be successful? Ask around and you will find different answers to the formula of success. The truth is, success leaves clues and you can achieve the success in the area you desire by observing the common qualities and principles. They are simple and considered to be common sense but most […]

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18
May

7 Ways To Make Your Customers Feel Important

Two important pre-reading notes: Before you choose to read or not read this article, let me make two things clear: Everyone has Customers – even if you work in an internal staff department in a large firm, you have Customers. They are the people you to whom you provide work. And second, don’t be put […]

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04
May

7 Unbeatable Laws Of Customer Service

If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are seven ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting […]

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19
Apr

11 Personal Attributes to Effective Leadership

One of the most important factors in creating effective leadership is that of a leader’s personal attributes. This is a blend of knowledge, expertise, and competencies encapsulated in the approach and behavior of the leader. In organizations of all sizes and in all sectors, public and private, these characteristics are key to effective leadership. The […]

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05
Apr

3 Key Factors to Achieve Massive Success

What does it take to be successful? Ask around and you will find different answers to the formula of success. The truth is, success leaves clues and you can achieve the success in the area you desire by observing the common qualities and principles. They are simple and considered to be common sense but most […]

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15
Mar

Leadership Talent Winning The Succession Wars

The demand for leadership talent greatly exceeds supply. If economic growth continues at a modest 2% for the next 15 years, there would be a need for 1/3 more senior leaders than there are today. Who will replace your retiring executives, and how will you keep your company’s leadership pipeline full? To make matters worse, […]

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01
Mar

5 Hacks to a Better Attitude

Your attitude determines your altitude – in business and in life. You can’t change someone else’s attitude for that person. This powerful adage is a great reminder that you can put in front of anyone who needs an attitude adjustment. I want to talk about a few of the many ways each of us can […]

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20
Feb

3 Keys to Choosing an Executive Coach

Does your company need a jumpstart? Is your revenue low, is morale declining, and are your leadership tactics no longer making an impact? This may be the perfect time to look into executive coaching. The question is, how do you choose an Executive Coach? Here are 3 keys for choosing an Executive Coach: Look for […]

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03
Feb

7 Attributes to Effective Leadership

When developing leadership skills, the first area that we look at is that of personal attributes. This is a blend of knowledge, expertise, and competencies encapsulated in the approach and the behavior of the leader. In organizations of all sizes and in all sectors, public and private, these characteristics are key to effective leadership. The […]

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