Archive | Build Your Business
22
Jun

6 Ways to Build Loyal Customers

Statistics show that, on average, U.S. companies lose half of their customers every five years. HALF! It’s true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business and keeping them happy should be your highest priority. Here are six ways to make sure your customers […]

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05
Jun

3 Things Every Successful Person Does

What does it take to be successful? Ask around and you will find different answers to the formula of success. The truth is, success leaves clues and you can achieve the success in the area you desire by observing the common qualities and principles. They are simple and considered to be common sense but most […]

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18
May

7 Ways To Make Your Customers Feel Important

Two important pre-reading notes: Before you choose to read or not read this article, let me make two things clear: Everyone has Customers – even if you work in an internal staff department in a large firm, you have Customers. They are the people you to whom you provide work. And second, don’t be put […]

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04
May

7 Unbeatable Laws Of Customer Service

If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are seven ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting […]

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05
Apr

3 Key Factors to Achieve Massive Success

What does it take to be successful? Ask around and you will find different answers to the formula of success. The truth is, success leaves clues and you can achieve the success in the area you desire by observing the common qualities and principles. They are simple and considered to be common sense but most […]

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15
Mar

Leadership Talent Winning The Succession Wars

The demand for leadership talent greatly exceeds supply. If economic growth continues at a modest 2% for the next 15 years, there would be a need for 1/3 more senior leaders than there are today. Who will replace your retiring executives, and how will you keep your company’s leadership pipeline full? To make matters worse, […]

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15
Jan

Improving Your Results – The Logical Way

Organizations are complex entities. Effective leadership calls for developing a strategy (the action taken to secure a competitive advantage), structuring the organization to achieve that strategy, ensuring that internal processes are focused on customer needs, and focusing all of the people within the organization. The best laid plans of mice and men are doomed for […]

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30
Dec

Measuring Your Organizational Effectiveness

Do you feel that sometimes not everyone in your organization has ‘gotten the word’ and that everyone is not operating as a focused team? It’s not uncommon for companies to feel this way. In fact, many of the companies we work with have some sort of disconnect among departments and without a proper measurement tool […]

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14
Dec

A Customer’s Perceived Value

Perceived value as defined by customers creates loyal customer relationships, and customer loyalty is the best predictor of your future strength and growth potential. The value you provide to your customers is always compared to the value your competitors provide: therefore, value is your customers’ perception relative to similar products or services in the marketplace—your […]

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27
Nov

7 Ways to Build Loyal Customers

If you haven’t noticed it already, the customer is in charge. It is easier than ever to comparison shop and switch from one business to another all from your phone, tablet or computer. However, research has found that in the online market, customers yearn for trustworthiness more than ever. This is especially true of younger […]

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