The Coach's Playbook

15
Jan

Improving Your Results – The Logical Way

Organizations are complex entities. Effective leadership calls for developing a strategy (the action taken to secure a competitive advantage), structuring the organization to achieve that strategy, ensuring that internal processes are focused on customer needs, and focusing all of the people within the organization. The best laid plans of mice and men are doomed for […]

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30
Dec

Measuring Your Organizational Effectiveness

Do you feel that sometimes not everyone in your organization has ‘gotten the word’ and that everyone is not operating as a focused team? It’s not uncommon for companies to feel this way. In fact, many of the companies we work with have some sort of disconnect among departments and without a proper measurement tool […]

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14
Dec

A Customer’s Perceived Value

Perceived value as defined by customers creates loyal customer relationships, and customer loyalty is the best predictor of your future strength and growth potential. The value you provide to your customers is always compared to the value your competitors provide: therefore, value is your customers’ perception relative to similar products or services in the marketplace—your […]

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27
Nov

7 Ways to Build Loyal Customers

If you haven’t noticed it already, the customer is in charge. It is easier than ever to comparison shop and switch from one business to another all from your phone, tablet or computer. However, research has found that in the online market, customers yearn for trustworthiness more than ever. This is especially true of younger […]

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15
Nov

Stop the Revolving Door of Employee Turnover

The challenge and cost of employee turnover is one of the most discussed, most frustrating, and most misunderstood problems businesses face. CEO’s have identified employee retention as one of their key challenges. Yet organizations continue to struggle with this costly issue. The science of psychological assessments has recently advanced, allowing the development of much more […]

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01
Nov

Decisions, Decisions, Decisions

Every day we are bombarded by decisions … what to do, what to eat, what to wear, what to read, what to watch or listen to, what to buy, what to say … the decisions are never ending. The never-ending process of making decisions continues throughout your workday. We often make decisions subconsciously. Take a […]

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14
Oct

Understanding The Five Lean Manufacturing Principles

Companies are always searching for a more efficient way to run their business. Cost cutting is the most popular way of getting ahead of the competition. This ideal management setting can be achieved by practicing lean manufacturing principles. Lean manufacturing is the management philosophy of no waste. The focus is on reducing the seven wastes […]

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01
Oct

Seven Ways to Increase Productivity

Lean manufacturing has become a very popular and widely adopted economic and corporate management philosophy. Companies, even in the most progressive nations around the world, are starting to turn to lean manufacturing amid political and economic crises. What exactly is lean manufacturing? It’s a philosophy in management that concentrates and looks closely at the reduction and […]

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09
Sep

Customer Focus Teams

To be more responsive to customer needs, emphasize customer satisfaction, develop closer relationships with their customers, and flatten the management structure, some companies have adopted Customer Teams or Customer Focus Teams. These are cross-functional, customer-focused teams that exist to provide customers a one-stop shopping service. Teams have complete ownership of their accounts with each team […]

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31
Aug

5 Reasons Team Building is Vital to Success

  Great teamwork is one of the most important keys to your company’s success. The more harmoniously people work together, the better it is for your company. Teamwork is the way that things get done these days and if you don’t have a cohesive team, you’re seriously handicapping your company out in the marketplace. Team […]

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