The Coach's Playbook

18
Apr

Build a Strong Business with Strong Customer Relationships

  Most businesses spend time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at […]

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05
Apr

Creating a New Normal

Is your business stuck? Many businesses of many sizes have spent the last year dealing with the challenging times. Some businesses have failed, many are still floundering, and many businesses are just stuck. Often when we are defensively forced to deal with outside forces we get so ingrained in our defensive mechanics that we get […]

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08
Mar

The Value of a Coaching Relationship

Sometimes people confuse coaches with traditional consultants. Unconsciously, people ask coaches to give advice. The role of a coach is not to provide answers or solutions. It is to help you develop the potential that lies within yourself, so that you increase your capability to overcome all obstacles and achieve all of your goals. Sometimes […]

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29
Feb

7 Ways to Stay Sharp in Sales

  One of my very good friends leads a top performing sales organization selling financial services out of Boise, Idaho. His team is consistently rated as the top producing office in North America for his company. We are always exchanging ideas on selling, challenging each other on philosophies and suffice it to say, his past […]

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11
Feb

The 6 Principles of Decision Making

  We are bombarded with many decisions every day, and thankfully those decisions require little thought as we are relying on past habits and experiences to make the right decision at that moment. At times, however, the problem is a bit larger or the decision is more complex. It is in these instances that a […]

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27
Jan

8 Techniques to Face Your Fears as an Entrepreneur

Every entrepreneur I have ever talked to has had to come face to face with their fears. I have had to as well. I want to share with you some of the techniques that I have used to face them. The first step is not to be in denial. You have fears even if you […]

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30
Dec

Ten Ways to Stimulate Employee Motivation

Today’s fast-moving business environment demands that the effective manager be both a well-organized administrator and highly adept in understanding people’s basic needs and behavior in the workplace. Gaining commitment, nurturing talent, and ensuring employee motivation and productivity require open communication and trust between managers and staff. Understand their behavior. People at work naturally tend to […]

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09
Dec

Get the Most Out of Your Current Customer

The customers you already have could be your biggest lead source, and you may not even realize it.Think about it this way, every customer you have, most likely has brothers, sisters, parents, cousins, and friends, so why not tap into it.Here are a few ideas to draw leads out of your current customers. 1. Whenever […]

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25
Nov

Creating a New Standard of Excellence – Six Things You Can Do

Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, “Would you be available between one and three?” Lori asked, “Which day?” The agent replied “Today of course.” Hearing a strange noise […]

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