... Not too long ago, a colleague had a problem with her knee and after seeing her family doctor she was referred to a knee specialist - a specialist considered one of the best in Indianapolis. When she called for an appointment, she feared the worst. Instead, she had an appointment within 24 hours.

My guess is that as you read each of these short stories, you were surprised at the level of service. The fact is, this level of service should be the norm, but sadly isn't. Our experience has lowered the expectations of most of us. But there is good news...