The Coach’s Playbook

INSIGHTS FOR LEADERS WHO WANT RESULTS

Practical coaching frameworks, leadership tools, and business-growth strategies to help you build high-performing teams, strengthen client retention, and scale your coaching impact.

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Explore leadership development, customer loyalty, coaching strategies, and business performance insights. Browse by category or search for a topic to deepen your coaching practice.

Customer Retention & Business Growth


Explore strategies that help businesses grow sustainably — from refining the client experience to improving retention, loyalty, and operational efficiency. These tools support coaches and leaders who want to guide clients toward faster, more predictable growth.

Leadership Mastery & Team Performance


Learn the coaching principles and leadership frameworks that build confident decision-makers, resilient teams, and results-driven cultures. Use these insights to elevate your coaching practice and strengthen team performance.

Real-World Management Skills


Build the practical management skills today’s leaders need to navigate change, motivate diverse teams, and create environments where people can thrive.

Leadership, Personal Growth Dave Fladung Leadership, Personal Growth Dave Fladung

Strong Leaders Have These 8 Things in Common

"For what we've discovered, and rediscovered, is that leadership isn't the private reserve of a few charismatic men and women. It's a process ordinary people use when they're bringing forth the best from themselves and others. Liberate the leader in everyone, and extraordinary things happen." – James M. Kouzes and Barry Z. Posner, The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations.

Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in. Some people in "leadership roles" are excellent leaders. But too many are bosses, "snoopervisors," technocrats, bureaucrats, managers, commanders, chiefs, and the like. Conversely, many people who have no formal leadership role are excellent leaders. In today's fast changing world, we all need to be leaders.

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