Creating a New Standard of Excellence – Six Things You Can Do

... Not too long ago, a colleague had a problem with her knee and after seeing her family doctor she was referred to a knee specialist - a specialist considered one of the best in Indianapolis. When she called for an appointment, she feared the worst. Instead, she had an appointment within 24 hours.

My guess is that as you read each of these short stories, you were surprised at the level of service. The fact is, this level of service should be the norm, but sadly isn't. Our experience has lowered the expectations of most of us. But there is good news...

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Decision Making - 6 Key Principles You Need to Know

When faced with a large or complex situation, there are two qualities that will lead to more effective decisions: logic and an open mind. When you approach a problem, strip your mind of preconceived opinions and prejudices. Logically assemble and learn the facts of the situation. By understanding the cause and effect relationship involved in a situation, you can formulate solutions that deal with the root of the problem. By keeping an open mind, you can creatively develop alternatives from which to choose when making your final decision.

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Strong Leaders Have These 8 Things in Common

"For what we've discovered, and rediscovered, is that leadership isn't the private reserve of a few charismatic men and women. It's a process ordinary people use when they're bringing forth the best from themselves and others. Liberate the leader in everyone, and extraordinary things happen." – James M. Kouzes and Barry Z. Posner, The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations.

Leadership is a verb, not a noun. Leadership is action, not a position. Leadership is defined by what we do, not the role we are in. Some people in "leadership roles" are excellent leaders. But too many are bosses, "snoopervisors," technocrats, bureaucrats, managers, commanders, chiefs, and the like. Conversely, many people who have no formal leadership role are excellent leaders. In today's fast changing world, we all need to be leaders.

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5 Sure Fire Ways to Build Trust

People choose to buy from you, offer help, and grant rewards based on trust. In many ways, trust is your most valuable resource. Stephen Covey in his book The Speed of Trust tells us that, "when trust goes up, speed goes up and cost goes down."  Here are a few of the ways to increase your success by building trust. While you may already do most of these things, missing even one of them can ruin it all.

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The 7 Rules of Growth For Your Business

For years, I have tried to answer this one question: What do businesses that achieve sustained growth do differently from those that stagnate or fail?

As an executive coach, I speak to a variety of different types of business owners each year. I’ve learned that there are no silver bullets or 17-point checklists that will lead to guaranteed growth. There are, however, seven specific areas in which growth companies concentrate their efforts.

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4 Ways Leaders Influence Others

We all have our own mentors – people who, in one way or another, have played a big role and influenced us in the way that we perceive things. All of us at one point in our lives have influenced those around us. If you want to be a better leader, you should be intentional about the way that you try to influence others.

The most important thing when influencing others is seek to truly want the best for those involved. Your success as a leader or part of a group, as well as in life in general, will depend on your ability to influence people and affect their lives in a positive way. To have a deeper understanding of how you can influence people in a positive or productive manner, think though these four points:

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8 Steps To Becoming a Better Leader

What is it that separates a boss from a great leader? How do you better lead even when you aren't in charge? It is important that we not only be able to lead others, but be willing to lead ourselves. No one achieves success alone and no one becomes successful by just following the crowd. Sometimes we simply must strike a bold new path for ourselves.

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A Manager vs a Leader: Which Are You?

If you are like most people, you want to be great in your role. Everyone wants to progress forward in their career and get better along the way. The hard reality is, that the norm in business and in life is that if we aren’t intentional about trying to improve, we can stagnate and develop habits that make us ineffective. We want to lead, but we just end up managing. So what is the difference between a manager and a leader?

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3 Keys to Finding the Right Executive Coach

Does your business need a jumpstart? Is revenue low, morale declining, or are your leadership tactics no longer making an impact? This may be the perfect time to look into leadership coaching.An executive coaching program should do more than just set you up with a speaker reading over a PowerPoint presentation. A really great executive coaching program will help your senior leaders to better foster relationships, build strategy, and improve revenue and communications – all done in an environment where you can be creative, and think outside the box.

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Dave Fladung
4 Mindsets for Better Innovation

You probably know the myth of innovation as a sudden flash of insight that comes from nowhere. We read about that “aha” moment, or that light bulb turning on in the mind of some inventor or innovator, and this is true to an extent. Einstein really did get flashes of insight while shaving in the morning. However, he was, of course, working on the particular problems he had insight into, and he didn’t suddenly have ideas for new kitchen gadgets or movie plots.

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